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Case study — Welker's Custom Cut Lumber

Made-to-measure lumber, now made-to-order online.

We designed and built Welker's a brand, catalog, and live quoting platform for custom-milled cedar — so customers can spec the exact cut they need, watch the board-foot price total as they go, and send the order straight to the mill.

welkerslumber.com
Welker's Custom Cut Lumber homepage — Cedar, cut to your exact size

Project type

Brand IdentityWeb Design & DevCustom Software

Industry

Lumber & Building Materials

Capabilities

Brand & LogoLive Board-Foot PricingQuoting EngineOrder ManagementHosting
The challenge

Every cut is different — and every quote was a phone call.

Welker's has milled cedar and pine in Fresno since 1984, cutting lumber to whatever size a customer needs. It's a great way to do business — and a hard one to quote. Pricing a custom order meant working out the board feet by hand, over the phone, while the customer waited on a callback.

Welker's wanted to put that process online without losing the made-to-order feel: let customers spec their own cut, see an honest price, and send it straight to the mill — no phone tag, no waiting.

Welker's catalog of cedar products
The catalog — eight cedar categories, each priced live by the board foot.
Discovery & approach

We built it around the board-foot model.

Before designing a single screen, we mapped how Welker's actually prices a cut: board feet per piece, times a per-board-foot cedar rate. That one calculation became the engine the whole product runs on — so the prices customers see match exactly how the mill quotes.

We scoped a focused first release — a product catalog, a live quote builder, and a simple way to manage incoming orders — and shipped it as a working prototype the team could put in front of real customers.

The signature build

Configure a cut, watch the price total live.

Each product opens into a configurator: pick a profile and length, fine-tune the exact thickness, width, and length, choose the top cut and surface, and set a quantity. The board feet per piece and the estimated price update the moment anything changes.

Customers can even leave a note for the mill. When it's right, it drops into the quote with the full spec attached — no re-keying and no miscommunication on the shop floor.

Welker's product configurator with live board-foot pricing
The configurator — live board-foot pricing as you dial in the exact cut.
The shop's side

One order board runs the whole mill.

Flip to the Mill view and every order becomes a work order: a clean cut list with exact dimensions and board feet, the customer's details and fulfillment, the totals, and a one-tap Start milling.

The activity log auto-notifies the customer at each stage — submitted, approved, milling, ready — with an email and a text, so the shop never sends a manual update and customers stop calling to ask where their order is.

welkerslumber.com / mill
Welker's mill-side order board with cut list and customer details
After the order

Then they watch it move.

Every order gets its own page with a live status tracker — submitted, approved, milling, packaging, ready, delivered — so customers always know exactly where their lumber is, with an email and a text at every step.

Welker's mobile order tracking — order WK-1042, approved and ready to mill
40+ yrs
Of milling cedar, now quoting online
08
Cedar categories, configurable to spec
Live
Board-foot pricing, updated as you go
"It used to take a phone call and a notepad to price a job. Now customers spec it themselves — and the order shows up ready to cut."
— Placeholder quote · Welker's Custom Cut Lumber
Nathan Staker
Project lead

Nathan Staker

Nathan leads architecture, back-end systems, and automation, with a degree in Management Information Systems and over a decade in technology and systems design.

On Welker's he built the board-foot pricing engine and order pipeline — turning a hands-on, phone-and-notepad process into a system that quotes itself and runs the mill floor.

Have a hands-on process you want to put online?

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Tell us what's slowing your team down.

Send us a note. We'll show you what a system built around your business could look like — no obligation, no jargon.